The bridge will generate a recording that starts when the first participant enters and ends when the last participant exits, where the other recordings will be from the perspective of each participant. During a voice interaction, to stop recording, click. If you enable call recording system-wide or on a phone number, as well as on an individual conference bridge multiple copies of the call will be recorded. You can still hear the customer, but Genesys Cloud does not record the interaction during the secure pause.The queue will generate a recording that excludes the hold music, where the other recordings will include the hold music.
If you enable call recording system-wide or on a phone number, as well as on an individual call queue multiple copies of the call will be recorded.If you enable call recording system-wide and on an individual line, ring group, or phone number only one copy of call will be recorded.1 GB of storage will hold approximately 4,000 minutes of recorded calls. 1 GB of storage will hold approximately 1,000 minutes of recorded calls. wav: Largest file size, more compatible with mobile devices. 1 GB of storage will hold approximately 10,000 minutes of recorded calls. wav49: Smallest file size, won’t play directly from browser (default). Select a Call Recording Format (where applicable).From Recording > Call Recording, toggle call recording on or off for incoming and/or outgoing calls.Click Phone Numbers, Lines, Ring Groups, Call Queues, or Conference Bridges in the left sidebar and then click the phone number or extension that requires changes.
0 kommentar(er)
